Workforce Management Vendor Solutions
With over 250 competitors in the Workforce Management market space, and a customer base that continues to tighten belts in search of faster ROI, it’s more important than ever to find ways to gain and maintain an edge over your competition.
At Venteon Partners, we have people with decades of experience across multiple industries and vendor solutions. This puts us in an ideal position to partner with and provide outstanding support that addresses your needs, both internally and externally. Venteon will exceed your expectations with a flexible philosophy built around your business needs as well as provide value that helps you accelerate your ROI.
Supplemental Services
As a growing business, Workforce Management vendors need to be cautious at the rate and frequency with which they add resources to their bottom line. Venteon Partners specializes in providing Workforce Management vendors with knowledgeable, experienced supplemental resources that can assist in the Sales, Development, and Implementation processes, relieving vendors of the need to take on permanent salaried overhead, with a focus on the following areas:
Training
Whether your needs are for the development of permanent training material with no strings attached licensing, or whether a large client list leaves you with a backlog of training opportunities with a shortage of personnel, Venteon Partners can provide resources with extensive training experience to help you meet your needs.
Implementation
Implementation resources with diverse skill sets are in strong demand and can command a premium price. They are also a significant expense during down times. Venteon Partners can help you reduce the downtime liability of an implementation resource bench by serving as your bench. Venteon Partners offers flexible, educated resources when you need them.
Business Analysts
One of the most difficult skill sets for a vendor to find is the resource who excels at speaking the language of both your customer and your product offerings. This insight forms the core of Venteon Partners resources. We screen consultants specifically for this ability. Our business analysts excel at taking the time to understand the customer's needs and translating those needs into requirements that fit around your product functionality.
Help Desk Support
Establishing a customer base is an important part of the growth of your business. Maintaining that customer base is equally important. A focused, dedicated Help Desk is an important part of maintaining your customer relationship and encouraging repeat business. Venteon Partners can help you establish and maintain a dedicated Help Desk without the overhead of a permanent Help Desk model.
Development Services
Implementation Tools Development
Every quality product offering has companion implementation tools for both internal and customer audiences.
From standard implementation templates, to customer input surveys, to core product help, to marketing material, Venteon Partners understands your product, your audience, and the importance of attaining and maintaining an efficient implementation cycle. That, combined with other tools we use, allows us to maintain high customer satisfaction.
Front End Product Development
The continuous improvement process of every vendor product should allow for a comprehensive analysis of how your customer base is using your product, what legal challenges faced by customers in your market space are, and what your product development capabilities are. Venteon Partners offers seasoned, experienced resources that excel at communicating with both audiences and can play a vital role in the continuous improvement process that helps your product's competitive evolution.
Back End Product Development
Whatever your product development platform, Venteon Partners can provide technical resources to facilitate custom or core product development at a competitive rate. This allows you to utilize onshore resources for development and Quality Assurance purposes to facilitate more efficient communication and minimize development and implementation time.
Alternately, Venteon Partners can help you establish a 24/7 Help Desk model, onshore, at an attractive price as a supplement to your existing Help Desk model.
Staff Augmentation/Contract to Hire Services
Finding the right candidate in the right market at the right cost can be a challenge. Venteon Partners can leverage its experience in the Staff Augmentation industry to help find permanent candidates in virtually any area of your business on a Contract-to-Hire basis
Reseller Services
Venteon Partners works with both vendors and customers in multiple lines of businesses, and can build relationships that can help you broaden your install base. Talk with Venteon to help establish a Partner/Reseller relationship today.